Report a non-emergency repair
To report a non-emergency repair, please use My Repairs online, accessed through your Housing Online account.
You can also phone us on 01226 787878 for non-emergency repairs during office hours (Monday-Friday 9am-5pm).
Always phone us to report emergency repairs. The Repairs Hotline 01226 787878 is available 7 days a week, 24 hours a day.
Report non-emergency repairs online with My Repairs
We’ve made it easier for you to report and track non-emergency repairs using your Housing Online account.
You can now use ‘My Repairs’ - your online service for reporting non-emergency repairs, making it quick and simple to log repairs, check progress, and keep your contact details up to date. Access My Repairs through your Housing Online account – if you’re not sure whether you have an account, read below for how to set one up.
Watch our how to video guide which gives you step-by-step instructions on using My Repairs. You can also click here to open the video in a new window.
Frequently asked questions about My Repairs online reporting
Log in to Housing Online, select ‘My Repairs’, and follow the prompts to report your issue. The video above shows you how to do this.
Online reporting: You can report non-emergency repairs online, anytime, from your computer, tablet, or smartphone.
Track your repairs: View the status of your repair requests and appointments in real time.
Image-based reporting: Use the easy-to-follow images to help describe the nature and location of non-emergency repairs.
Inclusive access: Phone reporting is still available, and you should always call 01226 787878 to report emergency repairs.
- Check your contact details: Make sure your contact information is up to date in your Housing Online account so we can keep you informed.
- Register for Housing Online: You should already have an account, but click here if you need to set up a new one.
Yes, you can call 01226 787878 during office hours for non-emergency repairs, or 24/7 for emergencies.
An emergency repair is one that immediately affects your health, safety, or security and would endanger life or, if not repaired, will cause damage to the building. Please always call us on 01226 787878 available 24 hours a day, 7 days a week to report these.
No, both the app and temporary eform are no longer in use, so please use My Repairs online reporting.