Know your numbers

We’re using some new technology to contact customers and we wanted to let you know so you can feel safe taking these calls.

From Tuesday 19 November, current and former Berneslai Homes customers may be contacted on the following numbers:

01226 818145

01226 818019

01226 818075

We also carry out a range of customer satisfaction surveys linked to the services we provide to you.

We will contact you from:

01226 818159 if you’ve recently had a repair completed.

01226 818156 if you’ve recently had a formal complaint.

01226 818157 if you’ve reported anti-social behaviour and we’ve been dealing with this case.

Please be aware that incoming calls from these numbers are legitimate calls on behalf of Berneslai Homes. Once you answer the call, you’ll have the option to press 1 to speak to a member of staff.

If you ever get a call you’re not sure about that is claiming to be from Berneslai Homes, hang up and call us back on 01226 787878.