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Priority Services Register

Published: 08/10/2025
Elderly Woman Answering The Door

The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas, or water supply. 

You could benefit from joining the free Priority Services Register if you, or someone you care for: 

  • is elderly or lives with young children (under 5) 
  • is medically dependent 
  • has a chronic or serious illness or mental health care needs 
  • has poor mobility or other disability 
  • has trouble communicating 

It helps utility companies, including energy suppliers, electricity, gas and water networks to look after customers who have extra communication, access, or safety needs. 

You can register through your energy supplier or through the Northern Powergrid, Northern Gas Network, and Yorkshire Water.  
 
You only need to tell them once, they will update your PSR request with your energy supplier and your regional network companies including electricity, gas, and water.  

Find out more about joining the Priority Services Register.

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